As you move more and more of your business into the cloud, from your emails to your accounting, you might not have considered your old phone system. If you’re still using single line or traditional PBX phone systems, then you’re likely paying way too much, and you’re missing out on a whole host of features and benefits gained by virtualising your phones.
So here’s the list of benefits you’re “able” to have with a cloud based phone system:
1. Scalable - No phone techs needed!
You can easily and instantly adjust your system to meet your current business requirements, such as adding new staff, launching a new branch of your business, adding new departments to menus or advertising new specials in your hold messages. Equally with no contracts or minimum spend amounts, you can remove services you’re no longer using which is great for businesses that work on a seasonal basis.
2. Portable - A truly connected business, everywhere
Gone are the days where an office phone system had to be located in the office, for the office. By having it in the cloud you’re considered to be “in the office” regardless of where you happen to be. This enables you to work from home, have multiple offices all connected together, or have your staff work from their own locations without needing an office! If you’re interstate or overseas you can still send and receive your local calls as if you were back in the office.
3. Customisable - You're in charge of your own system
If inspiration has struck, you’ve got a new product line, or you’re running a new promotion then you can change your phone system to match your needs. Anything from adding welcome messages, new hold music, queue sales messages, menu options, and a whole lot more. The fact that it’s cloud based means you’re not having to get a technician out every time you want to make a change, want your phones to ring a little longer on Friday’s before going to voicemail, a click of the mouse and you’re done, no waiting and no labour fees!
4. Reliable - Different to VOIP systems of the past
Hosted or VoIP phone systems are often considered less stable due to their dependence on the internet for connectivity, however the fact that it’s running on the internet actually makes it more resilient to failure. Data centres are essentially operating at 100% availability now and decent phone providers co-locate their servers (always ask if the provider you’re interested in does this) in different data centres so in the unlikely event of a data centre issue, you wouldn’t even notice! So even in a worst-case scenario where someone has reversed into the power pole outside your office and your lines or even your electricity has gone down, your calls are still being handled by the servers in the data centre, therefore your customers are still hearing your greeting messages, calls are still being directed to your mobile phones or other internet connections (eg: mobile/4g), and voicemail is still able to be left – all things your traditional phone systems wouldn’t be capable of.
5. Affordable - You will be shocked by the savings
For a long time moving to a VoIP service was the decision you made when you wanted to reduce your phone costs. With substantially cheaper mobile call rates, no STD charges, and massive reductions on international rates that is still one of the main cost savings in using a cloud phone system. Additionally phone line rental costs are much lower, there’s no need to buy a PBX, there’s no installation costs, and there’s no technician callouts or labour. You can even avoid the hardware costs if you choose not to purchase handsets by running your calls through apps on your mobile or computers!
Why not get a comparison quote today and see the difference Edgetel can make to your business?
Call us on 1300 885 894 or visit edgetel.com.au for more information